Frequently asked questions
The questions we are asked most. If yours is not here, write to us.
Ordering
How do I place an order?
Add the products to your basket, fill in your address and phone number, and choose cash on delivery. You do not need an account.
Can I cancel my order?
Yes, until it leaves the warehouse. Open your orders, or use the order lookup with your order number and email.
Delivery
How long does delivery take?
1–3 working days within Kosovo.
How much is delivery?
€2 standard, free on orders over €30.
Payment
Can I pay on delivery?
Yes. Cash on delivery is the only payment method for now — you pay the courier when the parcel arrives.
Do you issue an invoice?
Yes, the invoice comes with the parcel and all prices include VAT.
Products
Are the products genuine?
Yes. We buy only from authorised distributors, and every product lists its full ingredients on its page.
Can I return products?
Yes, within 14 days, if the packaging is unopened. Write to us and we will arrange the return.
Account
Do I need an account to buy?
No. You can order as a guest. An account keeps your addresses and order history.
How do I change my password?
Under Account → Settings, or through the "Forgot password" link on the sign-in page.